United StatesThe Xfinity My Account app is going away as of April 26, 2023. Instead, download the Xfinity app https://apps.apple.com/us/app/xfinity/id1178765645 to manage your Xfinity account anywhere, anytime. All of the features from the My Account app are now available with the Xfinity app. Billing • Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay • Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox Manage Your Account Information • View your channel lineup • View and edit your account information, such as your contact phone number, password and email address • Look up or change your Xfinity ID • View information about your internet usage Setup and Troubleshooting: • View or personalize your WiFi name and password • Refresh your X1 TV box and troubleshoot your Xfinity devices • Check the connection status of your devices and get updates on service outages • Use the Xfinity assistant to ask questions and get help Appointments • Check the status, reschedule or cancel your service appointment • Find out your tech’s estimated time of arrival Contact Us • Request a call back from an Xfinity representative • Find the nearest Xfinity store • Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference
Great app
This app is awesome,, it works great, I never have any problems with it, all the features work well, it truly is worth using.
United StatesWhere do I start and how long can I put up with this🥹
This is the worst cable, Internet and mobile service I have ever had. I have to call and suffer through talking to remote agents that do not speak the language at least three times a month. It’s very difficult to get in contact with someone about your bill and the mobile prompts just keep you in a continual loop. recently my mobile app isn’t working properly and I can’t view my bill. The cable and Internet bill is always incorrect half of the app. Features do not work properly. I’m not sure that I’ll be here much longer because this has been the most frustrating six months of my life.
United StatesWorst Service Ever Experienced
Major ordeal to talk with anyone. Appointments canceled Techs can’t fix problems Do not do business with this incompetent company!!!
United StatesYour customer service
I have been trying for 2 days to get my email working but no one seems to know how to do that. I have now deleted the application thinking I could begin with a new email account. However no one seems to know how to get the application on my phone. This is so frustrating! I’m ready to cancel my account and go with another service.
United StatesBest customer service
They always help me in everything I need, the people behind the chat have the best customer service. Thank you all for all your hard work
United StatesOwner
Sorry communication
United StatesNew app
The new. Xfinity app is a joke. You can only get it on your mobile. I still use my Mac. The app is not user friendly at all Will need to check out other options out there
United States
We've made some improvements to the app to give you an even better experience. If you have any suggestions or experience any issues, please share at xfinity.com/report-a-bug. We truly appreciate your feedback.
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