United StatesMeet the United app From planning, to booking, to day of travel, we’ve got you covered. On our app you can: • look for flights across our global network and book them easily for yourself, or your friends and family • check in for your flight and get your boarding pass before you get to the airport • change seats, or flights, if something better becomes available • make sure you’re prepared for your trip with our Travel-Ready Center • add your bags, drop them at bag drop shortcut, and track them along your journey • use our built-in terminal guide to find your gate and navigate the airport with ease • watch movies, play games, and pay for inflight snacks and drinks while you’re in the air • enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app • talk, text or video chat with an agent if you have any questions about your trip • figure out your next move if your flight is delayed or cancelled
Explorer to explore the last rows
United explorer holder disappointed about seating row 47
United StatesTerrible interface
Very boring and very unhelpful user interface
United StatesTerrible check in process
Been trying for three hours to check in and your impossible app keeps me going around and never finishes the process. I’ve scanned my passport 10 times and keeps sending me back to the first screen
United StatesYOU WILL EVERY LITTLE THING PAY
My family will NEVER be doing this again!! So yes I fly to economy. Yes a lot of airlines charge for a checked bag, but NOT for a CARRY ON! They won’t even let you download your boarding pass to your phone unless you have paid for a carry-on or checked bag because all they allow you to bring a purse. Who travels with just a purse??? unless you’re going and coming home the same day which is highly unlikely if you’re flying over a five hour period. I had to play a feed to make sure I didn’t have a middle seat going there or coming home and could not pay them in one fee and then had to pay $40 in two separate transactions equaling $80 to check a bag. If I wanted to carry on my bag, it would be $99. so my flight ended up being about $200 more than the price listed. if I knew this was the case I would’ve paid an extra hundred dollars to fly with an airline who takes care of all their passengers and I am simply able to download to my phone a boarding pass, let alone not have to pay for a carry-on. so I had to give them my credit card number not once not twice but the six different times and this was over the phone. needless to say, I will not be going through this headache again the agent I spoke with name was ICE she of course, said she understood all this and agreed on most of it.
United StatesFlexibility A+
As a 150+ day per year traveler, I need to be able to change my reservations more frequently than I care to think about. United new app with some of the terminal specific updates is really helpful when I need to squeeze 26 hours in a day.
United StatesA+ App
United knocked it out of the park with their app. It’s easy to navigate, easy to use, doesn’t have overly complicated security access, and have every possible link and tidbit of information a traveler might need.
United StatesFlight delays
The flight was delayed from ATL but was able to arrive in Denver on time. The flight had no gate ready and sat on the ramp for 40 min. Causing us to miss or connection.
United States
Apr 25, 2024
Apr 24, 2024
Apr 23, 2024
We continue to make enhancements to help make the app easier to use and provide more consistency.
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