With this App at your fingertips, Europe is at your feet. We’re Ryanair, so of course you’ll find the lowest fares in Europe on our app. But you’ll also get handy extras like being able to check in while you’re on the move, a mobile boarding pass delivered straight to your phone and a choice of in-flight extras in one quick click. So why are you still reading? Download it now and get flying!
Good app, horrible company.
The app works well, other than the fact that they try to sell you all kinds of extras so you keep closing unnecessary windows during your purchase, which is annoying and confusing. Their company policy though is just terrible: I just bought 12 airplane tickets with them, and I made a mistake in one of the passengers’ last name, which I caught immediately, so I contacted customer support and they want me to pay €125 to fix it! No one has been able (or wanted to) help me by chat, and to try to connect to a supervisor I need to call a UK number, which for me is international, so probably not worth it. If is unlikely that me and my team will use RyanAir ever again.
Make scams legally is their business mode
Their policies are made for customers to responsible for all issues even their fault. I highly doubt they make those tech glitches on purpose, then they have reason to charge you as fines. $180 tickets when reservation made, $460 is the final bill so far. It might charge me more because It’s a round trip and I haven’t fully the 2nd trip yet. I did everything strictly followed their detections.
Payment Methods Doesn’t Work
All the payment methods didn’t work. Credit cards, Apple Pay, or PayPal. None of them worked.
I could not pick Atlanta
It will not let me pick Atlanta
Won’t let you book
It declines my payment and then cancels my booking. Used the chat feature, waited, got a representative, and then they just ended the chat without providing any assistance and then I was placed back in queue to wait again. Booked with another airline since it was too much hassle.
Awful for booking
Say what you will about the airline—their app design is just dreadful. The frequency with which the app does not find a booking automatically and the slowness of the Retrieve Booking feature are disappointing at best. However, the shortcomings that is most egregious is the fragility of the booking flow! Should the user—and prospective customer—have the temerity to switch apps for a few seconds to verify their plans comport with something in an e-mail or calendar, the booking flow is aborted, forcing the user to start over from zero. Note that this is not a question of five minutes inactivity, or even three: thirty seconds is all it takes. That such an obvious use case is ignored is…a shame. (Using the Sign-in with Apple feature is another disaster, but I shall not further digress here…) Running an airline is hard, but designing a decent booking app is…well, not nearly as hard. Software design isn’t easy, but surely Ryanair could do better if they put forth a modicum of effort.
Terrible customer service
I have been booking my flights through their app and each time I book my flights, an our or two later they will block my flights stating I bought from a third party and I need to verify my documents. It’s strange considering I purchased the tickets through their own app. I am trying to pay the small fee to verify my documents and the app keeps on rejecting it. I have tried calling customer support multiple times and no luck.
We are always working hard to improve your experience on the Ryanair app. In this release, we have improved usability issues and fixed general bugs.
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