Brightline

Crashes and freezes all the time.

99hotdogTue, Nov 21, 2023

United States

There’s kinda no point downloading this - I couldn’t tell any difference between the app and the mobile website. Also you can’t get your ticket in Apple Wallet

Alex K, 00Sun, Nov 19, 2023

United States

I just started riding brightline i bought the monthly pass every since i have my vouchers ,credit refund and my remain ride all disappeared from the app and when they were there i could not use it. I even call customer service yesterday who gave me. Voucher code i could not use it. He also try it was not working for him either and it went to the website still dis not work.I had to go to the main hub in Downtown Miami and ask customer service for it to work.

peg987Fri, Nov 17, 2023

United States

If you book or outside the app, still won’t show in your trips in the App. If you try to add them with the confirmation number it will always say Unable to locate trip, so basically you will never have the trips in the app. When purchasing in the app it sent tickets to wrong e-mail! I checked my app and my account has the correct e-mail so what gives? On top of that the customer service over phone was horrible to support with all these problems. Uff! For the high price of the tickets this is seriously lacking.

FthisnikcnamesMon, Nov 13, 2023

United States

The whole operation is a sip of fresh air in FL transportation. I usually drive to Orlando from NMB and back. Flying rarely this route. Train is a perfect solution. Especially brightline that goes Mia-Orlando. Cleaner,faster,cheaper,better than the plane. You literally save 1-2 hrs because you dont have to go through the airport. Baggage policy like in decent airlines. Ticket includes carry-on and backpack. $40(or smth for a pet) once again 3 times better then plane and waaay less stressful for your pet. Trains are amazing(not EU or China, Japan amazing, but better then Tri-Rail😄) lots of space, light and anything you need during travel. Most importantly, you can be online if you have to do a meeting or work call. Just wish it would do 150+mph at least. To make it in 2 hrs. Nonetheless, goes fast enough, hastle free. Just book in advance..demand(: Pretty much only con i see is missing live status in the app. As well as website. Has bunch of advertising how brightline is good and nice…but absolutely no useful info on your ride.

IansergThu, Nov 9, 2023

United States

Please hire competent software developers. This is a simple app that should work just fine. I don’t understand how a simple app can have so many bugs in 2023. This is hurting your bottom line. I rather drive than deal with this app.

Karlos A MilanesThu, Nov 9, 2023

United States

Went to open my app to get my already booked ticket and I was logged out of the account. I tried to log back and with my existing login information and received a “oops looks like there is a problem” message. I had to go to the counter and get a printed ticket. When I got to the office the web site was working fine. Tried deleting and downloading the app again and got the same message. I clicked the support link for the app and got “whoops! Seems like this page boarded the last train and is now gone”. There really is no one to speak to. It’s been downhill with their changes lately. Less for a higher cost. There is no option to leave zero stars.

PingaoThu, Nov 9, 2023

United States