United StatesRack Room Shoes offers the latest, greatest shoe styles of the brands your family loves, plus an assortment of labels you won’t find with other retailers. Shop us for an incredible selection of athletic, comfort, dress, and casual shoe styles for men, women and kids. Download the Rack Room Shoes Mobile App to: • Get special App-only offers. • Browse and buy shoes and accessories from our full catalog. • Enroll or sign into Rewards to track your earning progress, plus see and redeem available Rewards. • Receive alerts about recent orders and Rewards expiration. • See your complete purchase history. • Use the app as a digital receipt for in-store returns. • Track shipping of recent orders. • Find your nearest Rack Room Shoes location, and get directions in an instant. -PLUS- • Jump the customer service line with priority access to LIVE CHAT with Customer Care reps. Much more coming soon!
Can’t login
After inputting my login credentials it continually sent me to create an account when I very much already have an account. It didn’t matter if I used my Email or phone number associated with the account. App definitely needs some work.
United StatesDon’t bother
I have deleted the app and reloaded twice. Every time I try to login in it says bad credentials. I can login to the website fine.
United StatesMakes Online Shopping a HEADACHE
I don’t usually leave reviews for apps, but I had to leave one for this app. It’s HORRIBLE! It’s slow, it hardly ever opens the first time I try. I always just end up giving up and going to the store, or trying the website (which is just as bad).
United StatesFix the app
The app won’t open. It stays on the “logging in” page. Guess I’ll order from some other website.
United StatesFrom Bad to Worse
Don’t waste your time downloading this app. I only downloaded it because the Rack Room site is so bad - it’s soooo slow & freezes up constantly. But the app is even worse. When I opened the app, the screen read “AUTHORIZING” (in the classic Rack Room orange) on top of 20+ rolling lines of weird computer language. When it stopped rolling, nothing happened so I selected “Try Again”. (Spoiler: that’s all there is to the app - a big orange “Try Again” button.) After trying this a few times, a new message appeared: “Multiple attempts to authorize connection to services have failed. Please wait a moment & try again…..Reason provided: Forbidden”. Look, I just wanted to browse some shoes - not gain access to closely guarded shoe secrets. From reading the reviews, this app has had issues for months. How can a company (esp a large one like RR) allow this app to still be offered with their name attached to it?
United StatesDoes not work!
Your app never loads and also didn't show my purchases. Wish it did work because I love your store
United StatesThis app is awful
Never loads simply spins and times out. Stupid Rack room loves you message while spinning. If you love your customers, fix the app
United States
New help options with improved chat feature. Bug fixes and performance improvements.
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