United StatesThe Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function. It allows you to live view your cameras remotely. All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. It also allows you to play back recorded video to search every milestone of your life. When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app. Key Features： 1. Real-time monitoring 2. Video playback 3. Motion detection alarm notification
App keep crashing
I’ve been using this app for 2 years it’s always crashing. Sometimes when you’re lucky it gives you a minute or two before it crashes, but usually within 30 seconds it crashes. Very bad app.
United StatesToo many recent app crashes and bugs
Too many recent app crashes and bugs, impossible to use the app.
United StatesRemember HD!!!!
Why doesn’t this app remember the HD quality settings????? Every single time I open it and scroll through cameras, they revert to SD!!! Why!?!?! It’s so frustrating.
United StatesWith every update, the app is getting only worse!
Since the 6.0 version update, stability of the app and functionality itself is different world when it comes to this app. Have been using Hik-Connect and Hi-Look for nearly two full years. Since then, every major update you released the app was worse. I don’t know what’s happening and why, but you clearly has some issues with the development. Hi-Look was better for me because it’s always a bit late for update to be released so l used them in cascade, but now Hi-Look is as bad as Hik-Connect. I don’t know why is this happening, it should be better with every update that comes out but it’s quite the opposite. Main problem is the stability - when I load all of my 12 cameras on one screen they’re at SD, it’s ok, but when I load only one of them and because I want them in HD, they’re all in HD while single preview, the app just freezes for few seconds and sometimes the app crashes. Not to mention minor bugs while replaying the feedback, the app behaves like I’m using iPhone 5… whery buggy and glitchy! One phone I’m using the app is 13 Pro Max and the other one is 14 Pro Max. This problem persists for more than half a year. Please, what’s the situation for this kind of problem? How it can be resolved, is there some kind of paid app for playback of this kind because it’s very annoying and frustrating for such a premium brand.
United StatesNo presets function when using Hik-Connect to control my Hikvision PTZ camera
There used to be a presets function where I could go to any preset when controlling the PTZ camera, this function is no longer showing up in Hik-Connect. More settings tab only shows “Rotating Speed.”
United StatesPlayback
After updating my app the playback video doesn’t appear
United StatesHi
In the latest update, it does not play recorded videos
United States
bug fix
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