United StatesHire a caregiver, when and where you need them. Finding the right care comes from making the right connections and word of mouth searches only take you so far. At Care.com you have access to our large, trusted network of caregivers, babysitters, nannies, housekeepers, tutors, dog walkers, pet sitters and more – with the ease of finding care targeted to your local area and neighbourhood. Join our community to find the right match for all your child care, senior care, pet care, housekeeping or tutoring needs. No matter the occasion; special event, date night, recurring, full-time or part-time, find the care that suits your needs. • Share your needs by creating a job post • Search and view caregiver profiles, photos, and reviews • Get instant alerts when interested caregivers respond • Manage bookings, interviews, and payments-all in one place • Make fast and easy payments through the app At any time, you can review our privacy policy at: https://www.care.com/about/privacy-policy/ or our terms of use at: http://www.care.com/terms-or-use-p1012.html Care.com - Find Nannies, Babysitters & More Support
No refund after auto renew.
They lure you with discounts and then auto charge but do not refund. No wonder they do not use Apple subscription model for their offering.
United StatesGreat product, slow app
The concept of care.com is GREAT and well executed. I give it a 4 star however because the app is extremely slow. When I open the app I have to wait about 30 seconds for it to fully open.
United StatesSeems fraudulent, and refused to issue a refund
From “caregivers” responding to my ad to them say their not available. To “caregivers” ask for more than what they have advertised. Unprofessional headshots, spelling errors, and canceling once I mentioned meeting in person. This app is a fraud BEWARE!!!
United StatesHorrible customer service
The company I work for gives us a $1000 childcare benefit and this year has contracted Care to administer it. They make it extremely difficult to use our benefit and look for any reason to deny the claims First of all they can never find childcare providers to meet the need and they don’t tell you until the night before you need coverage for work. So you scramble at the last minute to find someone yourself last minute. If for whatever reason you receipt doesn’t match the times you requested (like say your sitter that u had to find last minute was available until 7and you normally start at 6 but because you had no one to watch your kids because Care didn’t let you know until the night before so you had to go in late) they will deny your claim for reimbursement. Not only do they look for any reason to deny your claim it also takes them a whole month to tell you they reviewed and denied your claim and that you need to resubmit because you’re is about to expire. And it will take another month for them to review the claim again. When you call, everyone has such a thick accent you can’t always tell what they are say and it’s hard to tell if they even understand you because their responses are often strange. The company we used before understood how to be more flexible and as long as the chaildcare ours lined up with our time clock schedule for that day it wasn’t a big deal and they were much faster. I’d give negative stars if I could. Hope we can these guys next year
United StatesUnreliable babysitters/last minute cancellations
I used care.com to find a babysitter when I was going back to work after having a baby. Through the app, I was able to find one great babysitter, but I had multiple babysitters accept jobs and then cancel at the last minute. Having to let your young baby scream in it’s crib while you take a meeting because your babysitter didn’t show is wildly stressful, particularly for a new mother. There’s no penalty for the caregiver to cancel last minute, but I would have had to pay a penalty fee if I would have cancelled last minute. Also, I’m not willing to leave a negative review for someone that has my home address. If possible, I’d suggest finding reliable childcare outside of care.com.
United StatesNo availability in my area
Tricky way of presenting pricing to make you think it’s $25 but they really charge you $78 for all 3 months at once with no refunds. No availability in my area. I wrote to every single option in my area and no one was interested (some didn’t even reapond) in an ongoing gig for my infant. I live in a touristy area so the caregivers are interested in 1-2 weeks gigs at a resort. Not a reoccurring gig at my house with my infant. I wrote them to tell them of my issues and they offered to close my account and not give me a refund. Super annoyed I wasted money on this.
United StatesCare.com took my $$ for subscription but never allowed my access Application locked up
Takes $ but application is blank
United States
We are excited to bring you new enhancements to help you find trusted care. • Now it's easier than ever to message and book caregivers, so you can get to know each other and then book with just a few taps. • We added a status tracker so you know what to expect at each stage when booking a sitter • We fixed a handful of bugs to make the app more stable. Turn on auto updates so you always have the latest version of the app.
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