United StatesAbout Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
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What’s up
United StatesAmazing but not instant
While I want to love this app, I just installed it and it’s not an app that updates in real-time. I have it installed on my store and I’m acting as a customer in one browser and my store in another browser, and I have to refresh the browser for to update the chat bubble on the customer side. hopefully this can be fixed because otherwise there’s really no use in having this on your side if you can’t interact in real time Any thoughts?
United StatesLove!
I’m enjoying the Shopify chat box feature. It allows my customers to get instant feedback and information and also has increased our sales conversions.
United StatesGreat
Love this
United StatesThe best
Can’t believe how great it works
United StatesCheck out issues
I have a customer that’s trying to add several pieces to her cart and it’s taking her to checkout without the option to keep shopping.
United StatesGreat!
I love the quick reply time between myself and customers
United States
View customer's conversation history in the customer profile. Available on desktop and mobile. * When speaking to a customer, you can see previous conversations directly from the customer profile. * On desktop, find conversation history on the right hand panel of Inbox. On mobile, click on the customer name and scroll down to see conversation history.
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