United StatesThe Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
Mobile App Bug (-1 Attachments)
Unable to create message within app on Apple device. After selecting contact, an error displays “Attachments - This facility only allows -1 attachments. Please remove 1 attachment(s) before selecting this contact”. No attachment was added not can it be resolved with limited options and troubleshooting.
United StatesProblems
I trying to sing in in my account and keep saying Errol i can not see my messages so frustrated
United StatesNot doing good
The app keeps crashing and saying I’m putting the wrong information and I’m not
United Stateshorrible
If yall want us to use the service make sure it works! I call the support number & can’t reach a live representative the automated system just tells me to go online so I go online but the tech support online just gives me another network error message. I hate this is the only way for us to contact our loved ones cause it doesn’t work. Please fix these issues. Bring back JPay it actually worked unlike this trash service.
United StatesGetting pretty irritated
You know what’s bad? When you constantly already have to pay a $3 fee anytime you send any amount of money yet you still can’t access the app that you’re kinda paying to use! All day I’ve tried to login to no avail. Today until around 2:00 pm it kept saying “can’t access your data. Please check your network settings and try again.” It’s NOT my settings as nothing has changed! Now when I try to login as of 7:57 pm it says “Unable to retrieve user information.” You guys need to seriously fix this as it’s quite unfair to keep charging us fees for this and fees for that yet we still can’t talk to our loved ones even after depositing money and stamps to their accounts. Come on now people , how many of the app developers want to shell out money for something useless that is unusable??!! Please either fix this or stop charging so many useless and ridiculous fees for a service that remains useless! People are getting pretty frustrated as I see by the reviews that this has already been reported numerous times over the past several months!
United StatesThis app is failing
When I first started using this app it was perfect but as of today it’s been horrible honestly.At first it was saying something about my network data every time I tried to login so I deleted a lot of apps off my phone to see if it would let me login then but now it just keep saying login failure. I keep uninstalling & reinstalling this app to see if it lets me login but so far I’ve been getting the same results which is nothing. All while I have money on my account and a video visit coming soon.
United Statesapp
the app is very useful but it is constantly having technical issues. today i’ve been kicked out every time i try to log in. sometimes when typing a message it will start glitching. i know it’s not just my phone because i have switched phones since having the app to a brand new one and it does the same thing.
United States
bug fixes and improvements.
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